I have struggled with a particular Microsoft problem for nearly a year. It began with the Service Pack 2 download for XP. I could not access "My Computer" or even my "Control Panel." Furthermore, my AIM didn't work. AIM being AOL Instant Messenger. I know this was not my problem alone. I did Google searches and found that many people had reported the same problems. Now it is fixed. I feel Microsoft owes a bunch of people, me included, a refund. I particularly missed my AIM. What took them (Microsoft) so long? I am a Bill Gates fan. I just wonder why it took so long to fix this problem. It's probably because the problem was so complex.